Call Center Team Lead

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Bachelor's degree in Business Administration or relevant field is required to excel in this role. As a Supervisor - Call Center, you will be responsible for managing and supervising a team of call center representatives.

Key Responsibilities:
  • Lead a team of call center representatives to ensure exceptional customer service and meet key performance indicators (KPIs).
  • Evaluate team performance and provide constructive feedback to improve productivity and efficiency.
  • Develop and implement training programs to enhance team members' skills and knowledge.
  • Resolve escalated customer complaints in a timely and professional manner.
  • Analyze data to identify trends and areas for improvement, making informed decisions to drive business growth.
Requirements:
  • A minimum of 2 years of experience in a call center environment, with a strong track record of leadership and communication skills.
  • Excellent problem-solving abilities, with the capacity to work under pressure and meet deadlines.
  • Proficiency in Microsoft Office and call center software, with a focus on delivering high-quality results.


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