Service Desk Expert

21 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking an experienced Service Desk Expert to join our team, who will be responsible for providing first-class support to customers via phone, email, and other digital channels.

The ideal candidate will have a strong background in customer service, with expertise in troubleshooting complex issues and delivering resolutions promptly and professionally.

A key requirement for this role is the ability to prioritize tasks, manage multiple conversations simultaneously, and maintain a high level of accuracy when documenting customer interactions.

In addition to excellent technical skills, we are looking for individuals with outstanding interpersonal skills, who can empathize with customers and provide personalized support.

To succeed in this position, you must be able to work effectively in a fast-paced environment, handle multiple priorities, and adhere to set standards and deadlines.

Responsibilities
  • Manage inbound customer inquiries and resolve issues promptly
  • Prioritize tasks and manage multiple conversations simultaneously
  • Document customer interactions accurately and efficiently

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