Technical Service Expert

2 days ago


Islamabad, Islamabad, Pakistan TheHiringl Full time
Job Requirements

The ideal candidate for this role should possess excellent technical skills, strong communication abilities, and a passion for helping others. The following requirements must be met:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 1–3 years of experience in a technical support or IT help desk role.
  • Proficiency with operating systems (Windows, macOS, Linux).
  • Understanding of networking principles, TCP/IP, DNS, VPNs, and firewalls.
  • Experience with troubleshooting software applications and hardware systems.
  • Familiarity with CRM systems, ticketing platforms (e.g., Zendesk, Freshdesk, JIRA), and remote desktop tools.
  • Knowledge of web technologies and databases is a plus (e.g., SQL, APIs, SaaS platforms).

Additionally, the following soft skills are required:

  • Strong verbal and written communication skills.
  • Excellent problem-solving and analytical abilities.
  • Patience and ability to remain calm in stressful situations.
  • Ability to work independently as well as collaboratively in a team environment.
  • Customer-focused attitude with a passion for technology and service.


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