Service Quality Leader

6 days ago


Karachi, Sindh, Pakistan beBeeServiceQuality Full time $60,000 - $80,000

Job Title: Service Quality Leader

Job Description

An esteemed financial institution seeks an accomplished professional to spearhead service quality initiatives and drive excellence in customer experience. The ideal candidate will possess a unique blend of analytical skills, creativity, and effective communication.

The successful candidate will be responsible for introducing dedicated resources to implement service quality standards, monitoring key performance indicators (KPIs), conducting regular surveys and spot checks, and training staff to enhance overall service delivery.

Key Responsibilities
  • Develop and implement service quality strategies aligned with the organization's vision and objectives.
  • Conduct thorough analysis of customer feedback and KPIs to identify areas for improvement.
  • Collaborate with cross-functional teams to design and deliver effective training programs.
  • Design and implement mystery shopping and spot checks to evaluate service quality.
Requirements

To be considered for this role, candidates must possess:

  • MBA (Marketing) from a recognized University.
  • Minimum 3 years of experience in a service quality or related field.
  • Excellent analytical, communication, and interpersonal skills.
  • A flair for creative writing and visual expression.
  • Ability to work effectively in a team environment and interact with diverse cultures and people at all levels.
Benefits

Our institution offers a competitive salary and benefits package, commensurate with qualifications and experience.

Other Information

Candidates should have strong PC skills, including MS Office, Adobe Creative Suite, and other relevant software applications. A willingness to travel is also essential.



  • Karachi, Sindh, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

    To head the service quality department, overseeing operations and problem-solving of a team to meet the required service quality and standards for local and international campaigns. Liaise with operation managers to ensure that the QA system is functioning properly. Manage the Quality Team, ensuring that quality operations are conducted according to...


  • Karachi, Sindh, Pakistan beBee Careers Full time 1,800,000 - 2,500,000

    The Manager Quality Assurance role is a key position in ensuring the high quality of products and services. As a dynamic team player with sound interpersonal and multitasking skills, you will be responsible for establishing and implementing process control, as well as managing all inspection and testing activities.Key Responsibilities:Establish and implement...


  • Karachi, Sindh, Pakistan V-Trust Inspection Service Full time

    - Prepare for inspections based on work instructions.- Conduct product quality inspections on-site according to schedules.- Take photos of products, defects, packing, etc during the inspections.- Draft the inspection reports and submit the reports to the head office within 12 hours after inspections.Job SpecificationRequirements:- Intermediate graduate or...

  • Food Service Leader

    3 days ago


    Karachi, Sindh, Pakistan beBeeNutrition Full time

    Job Title: Nutrition and Food Services DirectorOur organization is seeking a highly skilled and experienced Nutrition and Food Services Director to lead our nutrition and food services department. The successful candidate will be responsible for providing strategic leadership and direction to the department, ensuring that all operations are aligned with our...


  • Karachi, Sindh, Pakistan beBeeLeadership Full time

    Job Title:Product Segment LeaderAbout the Role:We are seeking a seasoned Product Segment Leader to oversee a portfolio of products for our organization.The ideal candidate will be responsible for devising strategies to enhance product appeal, building strong relationships with suppliers and vendors, and ensuring effective product management.Key...


  • Karachi, Sindh, Pakistan beBeeOperations Full time

    Operations ManagerAs an Operations Manager, you will be responsible for overseeing client services operations to prioritize total customer satisfaction. This involves effectively managing staff resources and addressing problems in a timely manner.Key Responsibilities:The primary goal is to efficiently manage client services operations with the ultimate aim...


  • Karachi, Sindh, Pakistan beBeeLeadership Full time

    Store Operations LeaderThe Store Operations Leader is responsible for overseeing all aspects of company stores within their designated areas.This includes ensuring that each store meets projected revenues and sales estimates, as well as conducting regular inspections to maintain store standards.Main Responsibilities:Manage store operations, including...


  • Karachi, Sindh, Pakistan Executive Search Consultants Full time

    - Plan and organize quality control activities for smooth functioning of the department.- To ensure timely analysis and release of raw materials, drug products and packaging components to meet the company goals and objectives.- Propose the need of new equipments & instruments required in the laboratory.- To assist Quality Operations head in complying with...


  • Karachi, Sindh, Pakistan beBeeQuality Full time

    Quality Assurance LeaderWe are seeking a highly skilled Quality Assurance Manager to lead our team in achieving operational excellence.The ideal candidate will have:A degree in pharmacy or a related fieldProven experience in process improvement and quality assuranceExcellent analytical and verbal communication skillsAbility to analyze information, develop...


  • Karachi, Sindh, Pakistan beBeeRegulatory Full time $80,000 - $100,000

    Job TitleWe are seeking a seasoned Quality Assurance professional to oversee the smooth functioning of our department.Responsibilities:Plan and organize quality control activities to ensure timely analysis and release of raw materials, drug products, and packaging components.Propose the need for new equipment and instruments required in the...