Client Engagement Director

2 days ago


Karachi, Sindh, Pakistan Classera Full time
About the Role
We are seeking a Client Engagement Director to lead and manage a team of presales engineers at Classera. As a key member of our organization, you will be responsible for delivering exceptional technical expertise and customized solutions to clients. This role combines leadership, strategy, and hands-on involvement in solution development, client engagement, and team management.

Key Responsibilities
• Lead and manage a team of presales engineers to achieve business objectives.
• Develop and execute strategies to drive business growth and revenue.
• Collaborate with cross-functional teams to deliver exceptional customer experiences.
• Stay up-to-date on industry trends and emerging technologies to enhance Classera's competitive edge.

Solution Development
• Collaborate with the sales team to analyze client requirements and create customized solutions.
• Oversee the development of solutions ensuring alignment with client goals and expectations.

Technical Expertise
• Deliver product demonstrations, workshops, and proof-of-concept presentations to showcase Classera's solutions.
• Keep the team updated on Classera's product portfolio, industry trends, and emerging technologies.

Proposal Support
• Guide the team in creating technical proposals, RFP/RFI responses, and solution documentation.
• Review and approve technical deliverables to maintain quality and consistency.

Client Engagement
• Act as a trusted advisor to clients, positioning Classera as a preferred partner.
• Support the sales team in establishing and maintaining strong client relationships.

Market Insights
• Stay updated on industry trends and competitor activities to enhance Classera's competitive edge.
• Share insights with internal teams to foster innovation and improvements.

Training & Enablement
• Develop training programs to ensure ongoing development for the presales team.
• Collaborate with internal teams to share best practices and improve cross-functional alignment.

Qualifications
• Education: Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field (Master's preferred).
• Experience: At least 7 years in a presales or technical sales role, with at least 2 years of experience managing a team. Proven experience in delivering technical presentations and driving presales strategy.
• Technical Skills: Expertise in SaaS platforms, learning management systems (LMS), cloud technologies, and familiarity with APIs, integration methodologies, and system architecture.
• Soft Skills: Strong leadership, coaching, communication, and presentation skills. Analytical thinking, problem-solving mindset, and the ability to thrive in a dynamic, fast-paced environment.

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