
Senior Operations Manager
1 day ago
We are seeking a highly skilled and experienced Senior Operations Manager to lead our operations team.
The successful candidate will have a proven track record of running efficient operations in BPO or Call Centers, with a strong understanding of management principles and practices.
- Main Responsibilities:
- Coordinate and manage the activities of various teams, including Operation, Support, and Management.
- Develop and implement effective communication strategies to ensure seamless interaction between stakeholders across multiple regions.
- Analyze data and reports to identify operational issues and opportunities for improvement.
- Maintain high levels of key performance indicators (KPIs) and drive operational success.
- Motivate and develop a high-performing team, promoting a culture of continuous learning and growth.
- Implement and improve processes to drive efficiency, productivity, and quality.
- Requirements:
- At least 3 years of experience running successful operations in BPO or Call Centers.
- Strong understanding of management principles, practices, and techniques.
- Excellent interpersonal and communication skills, with the ability to analyze data and reports.
- Able to work independently and collaboratively as part of a team.
- ITIL and Six Sigma certification is an added advantage.
About the Role:
This is an exciting opportunity for a motivated and results-driven Senior Operations Manager to join our team. The ideal candidate will be a strategic thinker, with a passion for innovation and continuous improvement.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
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