Sales Quality Expert

12 hours ago

Siālkot, Punjab, Pakistan beBeeQuality Full time 700,000 - 900,000

Job Summary

We are seeking a skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the quality of sales transactions and implementing processes to maintain high standards.

About the Role

This position focuses on validating that every sale order has undergone thorough Know Your Customer (KYC) checks and feasibility assessments, and that customers fulfill their billing obligations.

The ideal candidate will have experience in quality assurance, sales operations, or customer service, preferably in the telecom industry.

Key Responsibilities

  • Monitor sales orders to ensure compliance with KYC and feasibility requirements
  • Implement and maintain quality control protocols to verify sales orders meet established criteria and standards
  • Conduct regular audits of sales orders to identify discrepancies or quality issues and take corrective actions as needed

Billing Oversight

  • Track customer payments for bills following installation to ensure timely payment and compliance with billing requirements
  • Collaborate with the finance team to ensure accurate invoicing and timely follow-ups on outstanding payments
  • Address any payment-related issues promptly and work with customers to resolve billing discrepancies

Process Improvement

  • Identify and recommend improvements to sales processes that enhance the quality and reliability of sales orders
  • Work with cross-functional teams to implement best practices for quality assurance throughout the sales cycle
  • Develop and refine standard operating procedures (SOPs) for KYC, feasibility checks, and post-installation quality assessments

Qualifications and Skills

  • Experience in quality assurance, sales operations, or customer service, preferably in the telecom industry
  • Knowledge of KYC regulations and billing processes
  • Strong analytical skills with experience in data reporting and performance metrics

What We Offer

We offer a competitive salary, benefits package, and opportunities for growth and development.

How to Apply

Submit your application, including your resume and cover letter, to us. We look forward to hearing from you.

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