Executive Quality of Sales

ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Be responsible for ensuring that all sales transactions meet established quality standards throughout the sales process. This role focuses on validating that every sale order has undergone thorough KYC, and feasibility checks and that customers fulfill their billing obligations for M1 & M2 following service installation. The position plays a critical role in preventing quality compromises, enhancing customer satisfaction, and driving operational excellence.

HOW CAN YOU EXPRESS YOUR TALENT

Quality Assurance of Sales Orders:

• Monitor the sales order process to ensure compliance with KYC and feasibility requirements before installation.
• Implement and maintain quality control protocols to verify that all sales orders meet established criteria and standards.
• Conduct regular audits of sales orders to identify any discrepancies or quality issues and take corrective actions as needed.

Billing Oversight:

• Track customer payments for M1 & M2 bills following installation to ensure timely payment and compliance with billing requirements.
• Collaborate with the finance team to ensure accurate invoicing and timely follow-ups on outstanding payments.
• Address any payment-related issues promptly and work with customers to resolve billing discrepancies.

Process Improvement:

• Identify and recommend improvements to sales processes that enhance the quality and reliability of sales orders.
• Work with cross-functional teams to implement best practices for quality assurance throughout the sales cycle.
• Develop and refine standard operating procedures (SOPs) for KYC, feasibility checks, and post-installation quality assessments.

Training & Development:

• Provide training and support to sales and operations teams on quality standards, KYC procedures, and billing requirements.
• Foster a culture of quality awareness and accountability within the sales team through regular workshops and communication.
• Develop training materials and resources to educate staff on the importance of quality in the sales process.

Reporting & Analytics:

• Maintain metrics and reports on the quality of sales, including KYC compliance, feasibility assessment outcomes, and payment statuses.
• Analyze data to identify trends or recurring issues in the sales process and propose solutions to mitigate risks.
• Prepare regular reports for senior management on the quality of sales and any identified areas for improvement.

Customer Feedback & Engagement:

• Gather and analyze customer feedback related to the sales and installation process to inform quality improvements.
• Engage with customers post-installation to ensure their satisfaction with the service and address any concerns related to quality.
• Implement strategies to enhance customer experience and reduce churn by ensuring quality standards are met.

Collaboration with Internal Teams:

• Liaise with sales, operations, finance, and customer service teams to ensure alignment on quality standards and requirements.
• Serve as the point of contact for quality-related issues and provide guidance on resolving challenges that impact the quality of sales.
• Work collaboratively with other departments to share best practices and enhance overall operational quality.

Qualifications & Skills:

Education: Bachelor's degree in Business, Operations, Quality Management, or a related field.

Experience: 3-5 years of experience in quality assurance, sales operations, or customer service, preferably in the telecom industry.

Technical Skills:

• Proficiency in quality management systems and CRM platforms.
• Strong analytical skills with experience in data reporting and performance metrics.
• Knowledge of KYC regulations and billing processes.

Soft Skills:

• Excellent attention to detail and problem-solving abilities.
• Strong communication and interpersonal skills for effective collaboration across teams.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo