Customer Support Specialist

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are looking for a highly skilled Customer Support Specialist to join our team.

About the Role

This is a full-time on-site role that involves providing exceptional customer service, resolving technical issues, and improving software functionality.

  • Provide expert-level support to customers via live chat, telephone, and email.
  • Develop and implement process improvements to enhance customer satisfaction and software functionality.
  • Collaborate with the development team to identify and resolve technical issues.
Responsibilities
  • Deliver exceptional customer service and support.
  • Stay up-to-date with the latest software updates and features.
  • Participate in regular training and development sessions to improve technical skills.
Requirements
  • 2-3 years of experience in a customer-facing role.
  • Strong written and verbal communication skills.
  • Experience with standard office software and web-based technologies.
  • IT/technical background or experience, knowledge about ERP, or experience working in a SaaS-based software company.

  • Customer Services

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