
Sales and Lead Generation Specialist
2 weeks ago
Key Responsibilities:
Sales and Follow-Ups: Engage with potential customers to explain our programs and unique value proposition, guide parents and students through the enrollment process, and follow up with leads after free trials to encourage enrollment and collect feedback.
Coordination with Teams: Work closely with teachers to schedule trial classes and finalize student placements, collaborate with the marketing team to align lead generation efforts and provide feedback on campaign performance, and ensure smooth communication between parents, students, and teachers.
Fee Collection and Reporting: Ensure timely collection of student fees, maintain daily reports on leads and closed enrollments, and resolve any customer inquiries or complaints efficiently and professionally.
Customer Relationship Management: Actively engage with parents in WhatsApp groups to address concerns, answer questions, and provide updates on student progress, and resolve any customer inquiries or complaints efficiently and professionally.
Key Performance Metrics: Track lead response time (target: within 1 hour), conversion rate of leads to enrolled students, retention rate of students after free trials, and timeliness and accuracy of daily reports.
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