System and Network Support Specialist

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time

ELogix IT is seeking a proactive and motivated System and Network Engineer to join their team. This role involves delivering top-notch remote support to users across the United States.

About the Role:

  • Deliver exceptional remote support services to internal staff and esteemed clients.

About Us:

We are a leading provider of cutting-edge software solutions that empower businesses and individuals to achieve their goals in the digital age.

Job Requirements:

Key Responsibilities

The ideal candidate will have practical experience in DHCP, DNS, FTP, SMTP/POP/IMAP, VPN, and RMM.

  1. Manage Office 365 tenants, including creating users, troubleshooting email delivery services, creating subscriptions, adding licenses, managing online email archives, and auditing emails.
  2. Experience in email security tools like Microsoft Defender and Proofpoint.
  3. Deploy email security policies in Microsoft Defender or Proofpoint.
  4. Manage SharePoint and work with users in auditing their rights for file permissions.
  5. Manage Active Directory and create AD users, AD groups, and GPO.
  6. Experience with RMM tools like ConnectWise, Ninja, LabTech, etc.
  7. Should be able to write KBI in a document database like IT Glue.
  8. Ability to work on Windows computers independently to perform tasks like configuring static IPs, Windows updates, and Windows in-place upgrades, editing host files, and deploying group policies.
  9. Configure VPN access like Meraki VPN, L2TP.
  10. Experience with Azure AD.
  11. Experience in the renewal of SSL and domains.
  12. Ability to troubleshoot any issue in the network.
  13. Responsible for monitoring the network using different tools like PRTG or Auvik.
  14. Responsible for monitoring system performance, IT system operations, and storage utilization.
  15. Plan for necessary hardware or software upgrades to support system growth.

Skill and Qualifications:

  • Bachelor's or Master's degree in IT, CS, SE, Telecom, or related fields.
  • At least three years of IT or related experience.
  • Professional IT certifications, such as Microsoft MCP, MCITP, MCSA, MCSE, CCNA, VMware VCP, AZ-104, MS-300 / 301, or any other related certification.
  • Strong interpersonal skills, diagnosis skills of technical issues, ability to multi-task, adapt to changes quickly, service awareness of all organization's key IT services, understanding of support tools, techniques, and how technology is used to provide IT services, typing skills, and self-motivation.

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