Support Experience Expert

4 hours ago


Lahore, Punjab, Pakistan Rocktech Digital Full time
Our Approach

At Rocktech Digital, we believe in empowering our customers with expert support to drive their success.

Key Responsibilities

As a Customer Support Representative, your main responsibilities will include:

  • Providing swift and accurate responses to customer inquiries via multiple channels.
  • Partnering with the development team to address technical issues and resolve complex problems.
  • Handling customer complaints and concerns with professionalism and empathy.
  • Ensuring seamless documentation of customer interactions and feedback.
  • Participating in ongoing process improvements and system enhancements.
Success Criteria

To excel in this role, you should have:

  • Substantial experience in a customer-facing capacity.
  • Outstanding communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • A collaborative mindset and ability to work effectively with diverse teams.
  • Proficiency in using CRM software and other relevant tools.
  • Strong computer skills, including Microsoft Office applications.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.


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