Support Experience Expert

1 day ago


Lahore, Punjab, Pakistan The Children's Place Full time
Position Description:
The Customer Service Specialist will be responsible for responding to customer inquiries, resolving issues, and providing support to Contact Center associates. This position requires a strong understanding of customer needs assessment, excellent communication skills, and the ability to work in a fast-paced environment. Our ideal candidate will be able to maneuver through various on-line screen information to provide accurate and pertinent information to callers.

Responsibilities:
  • Respond to customer email and white mail inquiries about company marketing programs, website, store experience, product availability, and order status.
  • Handle back-office operational work including data entry, fulfillment, and returns processing among others.
  • Answer questions on products and provide detailed information to customers.
  • Handle and resolve issues, including escalated cases from Contact Center associates.
  • Provide assistance to Contact Center associates, assisting them with FAQ, policies and procedures, and understanding workflow.
  • Use a comprehensive understanding of company policies and services to handle all inquiries.
  • Implement critical thinking skills and use due diligence to determine true customer needs.
  • Resolve all inbound customer inquiries (verbal and written), including outbound call follow up.


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