Elevator Engineer

Job Title

• Technical Product Specialist
  A technical product specialist, provides expert knowledge on the optimal KONE product for customers. He/she understands how customer needs are translated into product-specific requirements.
• He/she takes part in non-standard solutions, tendering with expertise on KONE products like escalators and autowalks, machine-room-less elevators, high rises, ReGenerate, ReNova or third-party equipment.
• Are you the one?
• Bachelor's degree in mechanical, electrical or mechatronics is required.
• Sound experience in a relevant role in the elevator industry or same role in any engineering industry is needed.
• Deep knowledge of escalators and autowalks, machine-room-less elevators, high rises, ReGenerate, ReNova or third-party equipment is essential.
• Understanding of different building types and customer segments is required.
• Excellent skills in understanding and translating customer needs (requirements) into the KONE product offering are necessary.
• Understanding of new construction and building modernisation processes in the industry and at KONE is needed.
• Knowledge of KONE product-related norms and standards is required.
• Good knowledge of environmental and sustainability requirements and norms is essential.
• Good CAD and BIM skills are necessary.
• Basic knowledge of competitors' products is required.
• VB-specific competencies: conducting site surveys, modernisation/installation methods are needed.
• Good understanding of how a product's total costing is built up is essential.
• Good understanding of local norms and regulations is required.
• Understanding of KONE quality management is necessary.
• What will you be doing?
• Collaboration with Sales
  • Responsible for finding the optimal KONE product to meet the customer's needs for non-standard and modernisation cases.
  • Selects the correct product platform on which to make the offer.
    • Product planning – Costing
      • Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed.
      • Responsible for correct product costings in non-standard cases, both for corporate and local materials.
        • Product planning – Specs
          • Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed).
          • Creates product specifications for corporate materials and local materials.
          • Performs initial and revised non-standard energy calculations.
          • Performs simple traffic analyses.
          • When accountable for the overall engineering of the project:
          • Accountable for technical site surveys.
          • Accountable for the technical content of the order between MS 0b and MS 2z.
            • Product Planning – Availability and lead times
              • Coordinates product lead times from Supply Line and local sourcing.
                • Product Planning – Installability
                  • Ensures that the proposed product can be installed.
                  • Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations.
                    • Product Planning – Maintainability
                      • Ensures that the planned proposed product fulfils the customer's product lifecycle needs.
                      • Identifies possible deviations to standard maintenance methods and ensures that resolutions are found.
                        • Product Planning – Compliance
                          • Ensures that the proposed product fulfils local codes, regulations and safety requirements.
                          • Ensures alignment with environmental regulations.
                          • Ensures that the planned product complies with KONE's Engineering Policy.
                            • Key tasks in the KONE Customer process
                              • Provides content for pre-tender and pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts).
                              • Executes activities for holistic product planning.
                                • Key tasks in the KONE Delivery process
                                  • Accountable for creation of layouts.
                                  • Analyses change requirements, and makes proposals on new product design.
                                  • Provides needed details to the CSE Specialist on ordering materials and completing the documentation process.
                                  • Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor.
                                    • CSE Product Engineer's role in the KONE SEB process
                                      • Shares knowledge with maintenance as needed.
                                        • General responsibilities
                                          • Participates in product and new service release information-sharing sessions.
                                          • Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs.
                                          • Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio.
                                          • Contributes to the Customer Solutions Engineering virtual and local network.
                                          • Contributes and utilises the Customer Solutions Engineering case library.
                                          • Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI).
                                          • Defines local technical content in sales configuration tools.
                                          • Is the primary front line technical contact person for Supply Line.
                                          • Responsible for solution engineering in non-standard customer builds, also in standard product cases, for example transportation routes, special shafts and building automation systems.
                                            • Performance measures
                                              • Customer satisfaction (sales transactional survey after orders are booked).
                                              • Spec setter: portion of KONE customer specs (% based on CRM data).
                                              • Error-free deliveries % of deliveries without engineering issues based on select Quality Feedback Cause Codes.
                                              • P2mid-calculation and P2P accuracy.
                                              • Full chain tender response time (FL-SL-KTI).
                                              • Time from order booking to the customer's approval of the final drawings.
                                              • Time from the customer approving the final drawings to the order (MS 2).
                                              • Milestone 2 completed on time according to the plan.
                                              • Reduction in the amount of quality feedback and CAT 2 feedback issues.

What do we offer?

• Career progression and opportunities within a global organisation.
• Total reward elements that engage and motivate employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Workplace culture where employee engagement is a key focus area and we encourage participation and the sharing of information and ideas.
• Sustainability is an integral part of our culture and daily practice.
• Ethical business practices and a culture of working together where co-workers trust and respect each other and good performance is recognised.
• Healthy and balanced life.
• Experiences and opportunities to achieve career and personal goals.
• Read more on www.kone.com/careers.