Customer Experience Specialist

3 days ago

Lahore, Punjab, Pakistan beBeeCustomer Full time 4,000,000 - 8,000,000
Job Overview

The primary objective of this role is to attract potential customers by answering product-related questions, suggesting relevant offerings, and ensuring high customer satisfaction.

This position requires a strong understanding of customer needs, effective communication skills, and the ability to provide clear information about products.

Key Responsibilities
  • Provide accurate and timely responses to customer inquiries.
  • Suggest relevant products or services to meet customer needs.
  • Maintain a high level of customer satisfaction through prompt issue resolution.
  • Collaborate with clients to ensure smooth delivery and resolve any issues that may arise.
  • Participate in team huddles and training sessions as scheduled to stay updated on product information and best practices.

To achieve these goals, you will be required to handle large volumes of calls efficiently, maintain a positive attitude towards customers, and follow company policies and procedures.

Requirements

Bachelor's degree in a related field.

  • Strong understanding of Customer Relationship Management (CRM) software.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with shifting priorities.
  • Basic computer skills and familiarity with CRM systems.

Familiarity with enterprise software development and digital marketing principles would be an asset but is not essential for this role.

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