Service Delivery Excellence Associate

1 day ago


Islamabad, Islamabad, Pakistan beBeeServiceQuality Full time 900,000 - 1,200,000
Job Title: Service Delivery Excellence Associate

At our organization, we are dedicated to delivering exceptional products and services. We seek a skilled professional to maintain and improve our service standards, ensuring customer satisfaction, and driving continuous improvement.

The ideal candidate will have prior experience in quality assurance or a similar role, with demonstrated knowledge of software testing methodologies and tools.

A strong analytical mind with attention to detail, excellent communication skills, both written and verbal, and a Bachelor's degree in Computer Science or a related field are highly desirable qualifications.

Responsibilities:
  1. Identify areas for improvement in the sales process through data analysis and insight-driven decision making.
  2. Review conversations on various mediums to guarantee quality and ensure seamless customer interactions.
  3. Monitor calls on the dialer to optimize communication effectiveness and efficiency.
  4. Track customer reviews, comments, and agent performance metrics to drive continuous improvement.
  5. Document and track bugs or defects for efficient resolution and closure.
  6. Generate reports on service quality for management insights and strategic planning.

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