Digital IT Service Delivery Specialist

6 days ago


Islamabad, Islamabad, Pakistan beBeeService Full time 1,500,000 - 2,500,000

IT Service Delivery Expert

We are seeking an enthusiastic and detail-oriented IT service delivery professional to support the execution of IT service management projects based on industry-recognized best practices.

Key Responsibilities:

  • Assist in implementing and maintaining ISO 20000-based IT service management systems (ITSM) or framework.
  • Support service maturity assessments, gap analyses, and process improvements initiatives.
  • Help in documenting and maintaining ITSM policies, procedures, and processes, such as Incident, Problem, Change, and Service Level Management.
  • Participate in internal audits and assist clients in preparing for external certification audits.

Requirements:

  • Minimum Bachelor's degree in Information Technology, Information Security, Business Continuity, or a related field.
  • Professional certifications like ITIL Foundation, ISO 20000 Foundation, or equivalent are preferred but not mandatory.
  • Experience: 1-2 years in IT service management or related roles.
  • Basic understanding of ISO 20000, IT service management principles, and ITSM tools.
  • Good communication and interpersonal skills.
  • Strong documentation, report writing, and research skills.

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