
Director of Student Experience
1 day ago
Director of Student Experience
">- The Manager will lead a team of professionals responsible for enhancing, enriching and supporting all aspects of students' experience on campus.
- This involves developing vision/mission and long-term goals contributing to institutional strategy, identifying KPIs, collecting relevant data, and promoting data-driven improvement.
- The Manager will also ensure the work of teams remains informed by global best-practices as well as changes in the LUMS context through research, community input, advisory boards, etc.
Key Responsibilities:
">- Leading a team of professionals in Academic Advising, Student Success and Student Support Services.
- Improving advising across campus; conceiving and implementing innovative programs geared towards supporting students and enabling their success at LUMS.
- Petitions (i.e. academic accommodations in courses due to short-term emergencies); Orientation for incoming students; and administrative support to the central Disciplinary Committee (DC).
Leadership Development & Supervision:
">- The Manager is responsible for developing leaders, empowering them to lead effectively and contributing to succession planning.
- Leadership development involves building up teams, developing leaders, encouraging potential, etc.
- Supervision includes setting and tracking goals/projects, budgeting, reviewing annual budgets, and track/review expenses.
Project & Operational Oversight:
">- The Manager oversees multiple teams' projects, ensuring successful progression and timely completion.
- This involves coordinating with partners within OSA and outside, updating Associate Dean about progress of each OSA domain, and balancing multiple teams' projects.
- The Manager also tracks progress effectively across teams, proactively identifying and troubleshooting potential challenges.
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