
Service Excellence Specialist
5 days ago
Overview
We're Parhlo, a company dedicated to providing outstanding customer service. Our Customer Service Specialist will work closely with our clients to build trust and deliver results-driven solutions.
Main Responsibilities:
- Respond to customer inquiries and concerns in a timely and efficient manner.
- Collaborate with customers to identify opportunities for growth and improvement.
- Develop and implement strategies to resolve customer issues and improve overall satisfaction.
- Monitor and report on key performance indicators to ensure continuous improvement.
Requirements:
- A minimum of A Levels/Intermediate or above qualification.
- Excellent English written and verbal communication skills.
- A neutral accent is preferred.
Benefits and Perks:
- A medical facility for employees.
Working Hours and Compensation:
- US working hours (5 days a week).
- A competitive compensation package includes a monthly salary between Rs70,000.00 and Rs75,000.00.
Essential Skills:
Communication, problem-solving, and analytical skills are crucial for success in this role.
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