Service Excellence Coordinator

5 days ago


Lahore, Punjab, Pakistan TechSea Full time
Role Description

This role involves providing exceptional customer support to TechSea's clients. The ideal candidate will possess strong communication skills, be proficient in various software tools, and have at least 2 years of customer support experience.

Main Responsibilities
  • Handle customer inquiries, complaints, and escalations professionally via multiple channels.
  • Maintain accurate records of customer information, including unresponsive customers.
  • Collaborate with internal teams to resolve disputes efficiently and minimize refund requests.
  • Prepare order summaries and case reports for review by the Customer Support Manager.
Requirements
  • 2+ years of customer support experience with strong English communication skills (written and verbal), and proficiency in Slack, Zendesk, and ClickUp.
Perks
  • Competitive Salary: We value your expertise and ensure you are rewarded fairly.
  • Health Coverage: Your health and well-being are a priority for us.
  • Fuel Allowance: We provide support for your commute.
  • Company-Provided Equipment: Receive all the necessary tools to work efficiently.
  • Career Growth: Opportunities for professional development and advancement.
  • Generous Paid Time Off: Enjoy a healthy work-life balance with ample vacation time.
  • Paid Maternity and Paternity Leave: We support your family's important milestones.
  • Cultural Exposure: Work with a diverse, multicultural team.
  • US-Based Projects: Gain valuable experience working with US-based clients and companies.


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