Tech Support Expert

17 hours ago

Karachi, Sindh, Pakistan beBeeInformationTechnologist Full time 5,000,000 - 7,000,000
IT Specialist

The role involves delivering expert technical support for Windows systems.

  • Remote technical assistance is provided to users via various channels.
  • Troubleshooting and resolving WAN/LAN network-related issues are key responsibilities.
  • Hardware repair and software configuration ensure operating system stability.
  • Microsoft Outlook setup and email backup management are critical tasks.
  • Regular data backups and restore files as needed are essential.
  • System performance monitoring and addressing issues promptly are vital.
  • Staying up-to-date with system developments, patches, and updates is necessary.
  • Generating reports on system performance and incidents supports management decision-making.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • 1–2 years of hands-on experience in IT support or system administration.
  • Strong proficiency in Windows 10 and Windows Server 2012.
  • In-depth understanding of WAN/LAN networking principles.
  • Familiarity with remote support tools and diagnostic techniques.
  • Experience with hardware maintenance and software configuration.
  • Microsoft Outlook configuration and data backup handling.
  • Strong analytical and troubleshooting skills.
  • Good communication and interpersonal abilities.
  • Proactive mindset and ability to work under minimal supervision.

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