Night Shift Customer Support Executive

2 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking highly skilled Customer Support Representatives to work in a dynamic environment. As a representative, you will respond to customer inquiries, resolve issues, and maintain a positive company image.

Responsibilities:
  • Respond to customer inquiries via phone, email, or chat during the night shift.
  • Provide information about products, services, and policies to assist customers effectively.
  • Resolve customer issues through effective communication and problem-solving.
  • Collaborate with other team members to address customer needs and resolve problems efficiently.
  • Document customer interactions and transactions for record-keeping and analysis.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Work closely with sales and technical teams to coordinate responses and solutions for customers.
  • Escalate priority issues to the appropriate channels for resolution.
Requirements:

Fluency in English is required.

Excellent communication and interpersonal skills are necessary.

Able to remain calm and professional under pressure.

Strong problem-solving skills and critical thinking abilities.

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