
Customer Service Leader
5 days ago
We are seeking a highly motivated and skilled Sales Team Lead to join our team at EcoEnergy Systems. This role requires a candidate who can balance individual contribution by making outbound calls, promoting products and services, and leading a team of customer service representatives and sales associates.
The ideal candidate will have excellent communication skills, a strong understanding of sales processes, and the ability to foster a collaborative and productive team environment.
Key Responsibilities:- Make outbound calls to potential and existing customers to promote products and services.
- Lead and support the team by setting an example through consistent performance in calls and customer engagement.
- Provide ongoing coaching, training, and support to team members to ensure high-quality service and sales effectiveness.
- Conduct daily briefings to discuss goals, address challenges, and share updates.
- Monitor individual and team KPIs, ensuring targets are met or exceeded.
- Handle escalated customer queries or issues, providing effective resolutions promptly.
- Assist in training team members on outbound call strategies, product knowledge, and customer interaction best practices.
- Collaborate with the team to identify opportunities for process improvements and ensure efficient workflows.
- Foster a positive and collaborative team culture to maintain motivation and engagement.
- Provide feedback to team members on performance and recommend strategies for improvement.
- Prepare and submit daily/weekly performance reports to the senior team, highlighting achievements and areas for improvement.
- Proven experience in sales, customer service, or a similar role, with exposure to outbound calling.
- Previous experience as a Team Lead or in a supervisory role within a sales or customer service environment.
- Strong communication and interpersonal skills to engage with customers and lead a team effectively.
- Ability to multitask, prioritize, and adapt in a fast-paced environment.
- Proficiency in CRM software and call center tools.
- A results-driven mindset with the ability to meet and exceed targets.
- Strong problem-solving skills and a proactive approach to handling challenges.
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