Customer Service Leader

5 days ago


Lahore, Punjab, Pakistan EcoEnergy Systems Full time
Job Description

We are seeking a highly motivated and skilled Sales Team Lead to join our team at EcoEnergy Systems. This role requires a candidate who can balance individual contribution by making outbound calls, promoting products and services, and leading a team of customer service representatives and sales associates.

The ideal candidate will have excellent communication skills, a strong understanding of sales processes, and the ability to foster a collaborative and productive team environment.

Key Responsibilities:
  1. Make outbound calls to potential and existing customers to promote products and services.
  2. Lead and support the team by setting an example through consistent performance in calls and customer engagement.
  3. Provide ongoing coaching, training, and support to team members to ensure high-quality service and sales effectiveness.
  4. Conduct daily briefings to discuss goals, address challenges, and share updates.
  5. Monitor individual and team KPIs, ensuring targets are met or exceeded.
  6. Handle escalated customer queries or issues, providing effective resolutions promptly.
  7. Assist in training team members on outbound call strategies, product knowledge, and customer interaction best practices.
  8. Collaborate with the team to identify opportunities for process improvements and ensure efficient workflows.
  9. Foster a positive and collaborative team culture to maintain motivation and engagement.
  10. Provide feedback to team members on performance and recommend strategies for improvement.
  11. Prepare and submit daily/weekly performance reports to the senior team, highlighting achievements and areas for improvement.
Qualifications:
  1. Proven experience in sales, customer service, or a similar role, with exposure to outbound calling.
  2. Previous experience as a Team Lead or in a supervisory role within a sales or customer service environment.
  3. Strong communication and interpersonal skills to engage with customers and lead a team effectively.
  4. Ability to multitask, prioritize, and adapt in a fast-paced environment.
  5. Proficiency in CRM software and call center tools.
  6. A results-driven mindset with the ability to meet and exceed targets.
  7. Strong problem-solving skills and a proactive approach to handling challenges.


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