
Customer Service Team Leader
3 days ago
The successful candidate will be responsible for overseeing the daily operations of our customer service team, focusing on delivering outstanding customer experiences through efficient call management, effective communication, and exceptional team leadership.
Main Duties- Develop and implement strategies to improve customer satisfaction, reducing response times and resolving issues promptly.
- Monitor and analyze data to identify trends and areas for improvement, optimizing team performance and overall business outcomes.
- Cultivate a collaborative work environment, promoting open communication, respect, and trust among team members.
- Provide guidance and coaching to team members, helping them to develop their skills and advance in their careers.
- Ensure compliance with company policies and procedures, maintaining a high level of professionalism and integrity in all interactions.
- An MBA, MPA, or M.A English or equivalent Master's degree with at least one year of experience in an outbound call center as a Team Lead from a reputable organization.
- Excellent communication and interpersonal skills, enabling effective collaboration with colleagues, managers, and clients.
- Ability to work under pressure, managing multiple priorities and deadlines while maintaining a high level of productivity and quality.
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Customer Service Team Leader IT
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Contact Centre Team Leader
5 days ago
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