Call Center Management Position
20 hours ago
We are looking for a skilled Call Center Management Position candidate to join our team at Technovate Global. As an Operations Supervisor, you will be responsible for overseeing the day-to-day activities of our outbound call campaigns.
Responsibilities:
- Manage a team of 10-15 outbound call agents, ensuring they meet campaign goals and KPIs.
- Monitor daily operations and provide guidance to improve team performance and efficiency.
- Use tools like ViciDial and other relevant call center software to manage operations.
- Conduct regular training and coaching sessions to enhance agent skills and campaign effectiveness.
- Analyze performance reports and provide actionable insights to optimize results.
- Address and resolve operational issues promptly, maintaining a smooth workflow.
- Collaborate with senior management to align operations with overall campaign strategies.
- Prepare basic daily reports using Excel and other tools as required.
Requirements:
- Experience: At least 1 year of experience in an outbound call center, preferably in Obamacare ACA or Final Expense lead generation campaigns.
- Leadership: Proven ability to handle and motivate a team of call center agents.
- Technical Skills: Proficiency with call center systems such as ViciDial and other relevant tools.
- Reporting Skills: Competence in using Excel and other tools for daily reporting.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to analyze issues and implement effective solutions promptly.
- Organizational Skills: Excellent time management and ability to prioritize tasks in a fast-paced environment.
-
Call Center Agent Job Opportunity
13 hours ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCustomer Support Representative Job SummaryAt Taurus Call Center, we are seeking a skilled and experienced Customer Support Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service through a variety of channels, including phone, email, and chat.Key ResponsibilitiesThe...
-
Call Center Manager Position Available
4 days ago
Lahore, Punjab, Pakistan ZNZ Communications Full timeJob DescriptionWe are seeking a highly motivated and experienced individual to fill the position of Call Center Manager at ZNZ Communications.The successful candidate will be responsible for managing a team of customer service representatives, ensuring that they deliver exceptional service and support to our clients. Key responsibilities include:Team...
-
Customer Support Team Member
13 hours ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCall Center Job OpportunityWe are seeking a highly motivated and dedicated individual to join our team as a Customer Support Representative at Taurus Call Center. As a key member of our customer support team, you will be responsible for delivering exceptional customer service through a variety of channels.Key ResponsibilitiesThe successful candidate will be...
-
Call Center Quality Manager
20 hours ago
Lahore, Punjab, Pakistan PakWheels Full timePakWheels.com is dedicated to upholding high standards of customer service, and we're looking for a skilled Call Center Quality Manager to lead this effort.Responsibilities:Develop and maintain call center quality standards, guidelines, and audit processes.Conduct regular performance audits to identify trends and areas for development within the support...
-
Call Center Operations Supervisor
3 days ago
Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full timeJob Title: Call Center Operations SupervisorWe are seeking a highly skilled and experienced Call Center Operations Supervisor to join our team at Excel Solutions (Pvt.) Ltd.Key Responsibilities:Oversee the daily operations of the call center, ensuring that all calls are handled efficiently and effectively.Manage and lead a team of call center agents,...
-
Outbound Sales and Support Professional
13 hours ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCustomer Support Team Member Job DescriptionAt Taurus Call Center, we are seeking a skilled and experienced Customer Support Team Member to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service through a variety of channels.Key ResponsibilitiesThe successful candidate will be...
-
Customer Service Representative
13 hours ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeJob DescriptionCompany OverviewTaurus Call Center is a leading provider of customer support services, seeking highly motivated and dedicated individuals to join our team as Customer Support Representatives.ResponsibilitiesAs a Customer Support Representative, you will be responsible for providing exceptional customer service through inbound and outbound...
-
Night Shift Call Center Agent
13 hours ago
Lahore, Punjab, Pakistan Tech Solution Global Full timeAbout the RoleThis position involves interacting with customers, generating leads, and selling services. As a Night Shift Call Center Agent, you will work closely with our dispatch team to ensure timely delivery of goods.
-
Call Center Representative
13 hours ago
Lahore, Punjab, Pakistan Brisk Full timeRole and ResponsibilitiesThe Call Center Representative will be the primary point of contact for customers, handling queries and concerns in a friendly and professional manner. They will also be responsible for identifying and assessing customers' needs to achieve satisfaction.Key Responsibilities:Managing incoming calls and customer service...
-
Senior Call Center Team Lead
4 days ago
Lahore, Punjab, Pakistan ZNZ Communications Full timeJob OverviewZNZ Communications, a reputable organization in Pakistan, is seeking an experienced and skilled professional to fill the role of Senior Call Center Team Lead.The ideal candidate will possess strong leadership and communication skills, with a minimum of 2 years of experience in a call center environment. They should be able to manage and supervise...
-
Experienced Call Center Supervisor Wanted
4 days ago
Lahore, Punjab, Pakistan ZNZ Communications Full timeCustomer Service Leadership OpportunityZNZ Communications, a leading organization in Pakistan, is seeking an experienced and skilled professional to fill the role of Call Center Supervisor.The successful candidate will be responsible for managing a team of customer service representatives, ensuring that they deliver exceptional service and support to our...
-
Call Center Quality Specialist
2 days ago
Lahore, Punjab, Pakistan PakWheels Full timeCompany OverviewPakWheels aims to deliver exceptional customer service by upholding high standards of professionalism.Job DescriptionListen attentively to recorded calls to pinpoint areas where agents can improve.Offer actionable feedback and effective coaching to agents.Maintain solid understanding of customer service principles and best practices within a...
-
Customer Service Manager
3 days ago
Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full timeJob DescriptionJob SummaryThe Customer Service Manager - Call Center is responsible for leading a team of customer service representatives to deliver exceptional customer experiences.Key Responsibilities:Develop and implement customer service strategies to meet business objectives.Lead a team of customer service representatives, providing coaching and...
-
Call Center Team Lead Professional
2 days ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeJob OverviewWe are seeking an experienced Call Center Team Lead to oversee the daily operations of our customer service team. The ideal candidate will have a strong background in team management, customer relations, and problem-solving.
-
Call Center Operations Specialist
20 hours ago
Lahore, Punjab, Pakistan RSF Soft Full timeRole OverviewThis is an exciting opportunity to join our growing team as a Call Center Executive. As a key member of our customer-facing team, you'll play a critical role in delivering exceptional customer experiences and driving sales growth.Main ResponsibilitiesYour key responsibilities will include:Providing top-notch customer service and...
-
Sales Center Operations Manager
2 days ago
Lahore, Punjab, Pakistan Connectiks Full time**Job Overview:**We are seeking a skilled and experienced Sales Center Operations Manager to join our team at Connectiks. In this critical role, you will be responsible for overseeing the day-to-day operations of our call center, ensuring that all employees follow company best practices and meet sales quotas.The ideal candidate will have a strong background...
-
Call Center Team Lead
2 days ago
Lahore, Punjab, Pakistan Ats Technologies Full timeWe are looking for a highly motivated and experienced Senior Customer Service Representative to join our team at Ats Technologies. The successful candidate will be responsible for leading our call center team and ensuring excellent customer service standards are met.Key ResponsibilitiesAs a key member of our team, you will be responsible for:Managing a team...
-
Call Center Expert
4 days ago
Lahore, Punjab, Pakistan Gflashy Full timeJob Description: Are you a highly skilled and detail-oriented individual looking for a challenging and rewarding role? We are seeking a Call Center Staff member to join our team at Gflashy. The ideal candidate will possess exceptional English language skills, with a strong attention to detail and a well-developed sense of common sense.As a key member of our...
-
Call Center Agent
20 hours ago
Lahore, Punjab, Pakistan The Meta Sum Full timeThe Meta Sum is seeking passionate and energetic individuals to join our call center team. As a customer-focused organization, we prioritize building strong relationships with our clients and providing exceptional service.We are looking for confident, active, and punctual candidates who are willing to learn and grow with our company. In this role, you will...
-
Call Center Agents Required in Pakistan
4 days ago
Lahore, Punjab, Pakistan ZNZ Communications Full timeJob RequirementsTo be successful in this role, you must have:Good spoken English skills.Previous experience in a call center or similar role.The ability to work independently and as part of a team.