Call Center Management Position

20 hours ago


Lahore, Punjab, Pakistan Technovate Global Full time

We are looking for a skilled Call Center Management Position candidate to join our team at Technovate Global. As an Operations Supervisor, you will be responsible for overseeing the day-to-day activities of our outbound call campaigns.

Responsibilities:

  • Manage a team of 10-15 outbound call agents, ensuring they meet campaign goals and KPIs.
  • Monitor daily operations and provide guidance to improve team performance and efficiency.
  • Use tools like ViciDial and other relevant call center software to manage operations.
  • Conduct regular training and coaching sessions to enhance agent skills and campaign effectiveness.
  • Analyze performance reports and provide actionable insights to optimize results.
  • Address and resolve operational issues promptly, maintaining a smooth workflow.
  • Collaborate with senior management to align operations with overall campaign strategies.
  • Prepare basic daily reports using Excel and other tools as required.

Requirements:

  • Experience: At least 1 year of experience in an outbound call center, preferably in Obamacare ACA or Final Expense lead generation campaigns.
  • Leadership: Proven ability to handle and motivate a team of call center agents.
  • Technical Skills: Proficiency with call center systems such as ViciDial and other relevant tools.
  • Reporting Skills: Competence in using Excel and other tools for daily reporting.
  • Communication: Strong verbal and written communication skills.
  • Problem-Solving: Ability to analyze issues and implement effective solutions promptly.
  • Organizational Skills: Excellent time management and ability to prioritize tasks in a fast-paced environment.


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