Customer Service Team Lead

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeLeadership Full time 600,000 - 1,200,000

Experienced leaders with a passion for customer service are sought to manage a team of customer service representatives.

Job Description:

The ideal candidate will have a strong background in telecommunications, sales, and team management. They will be responsible for managing a team of customer service representatives engaged in outbound and inbound telecommunications sales campaigns.

Key Responsibilities:
  • Manage and motivate the team to achieve targets.
  • Monitor individual and team performance to ensure targets are met.
  • Provide regular coaching sessions to improve sales techniques, customer service skills, and product knowledge.
  • Handle escalated customer concerns and ensure team members follow company protocols.
  • Work closely with the campaign manager to achieve objectives.
Requirements:
  • Strong leadership and team supervision skills.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:

A dynamic work environment that promotes growth and development opportunities.

Regular coaching sessions to enhance skills and knowledge.

Opportunities for professional growth and advancement.

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