Customer Service Representative

6 days ago

Islamabad, Islamabad, Pakistan InnovaTech Biz Full time 400,000 - 600,000 per year

InnovaTechBiz is a leading IT solutions provider, empowering businesses with AI, automation, ERP, cloud, and digital transformation services across global markets.

Role Overview:

We are hiring a Customer Service Representative (Cold Calling)
to join our Islamabad team. The role involves engaging potential clients, generating leads, and supporting our sales growth through professional communication and customer relationship management.

Key Responsibilities:

  • Make outbound cold calls to prospective clients (local & international).
  • Present company services confidently (AI, Microsoft consulting, ERP, automation, cloud, etc.).
  • Qualify leads, schedule appointments, and update CRM records.
  • Achieve daily/weekly/monthly targets and support the sales team.
  • Ensure excellent customer experience and maintain follow-ups.

Qualifications:

  • 1–3 years of experience in customer service/telemarketing/cold calling.
  • Excellent communication & persuasion skills.
  • Resilient, target-driven, and customer-focused.
  • Familiarity with CRM tools and MS Office.
  • Bachelor's degree preferred (minimum: high school diploma).

What We Offer:

Competitive salary + commissions

Professional training & growth opportunities

Supportive, dynamic work environment

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