Customer Service Management Executive

5 days ago


Saddar Town, Pakistan Career Consultants Inc Full time

Key Responsibilities:

  • Lead a high-performing team of contact center professionals, fostering a culture of excellence and customer-centricity.
  • Develop and execute strategies to drive sales growth, improve quality control, and enhance customer satisfaction.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes as needed.
  • Maintain a thorough understanding of industry trends and competitor activity, utilizing this knowledge to inform business decisions.

Requirements:

  • Minimum 3-5 years of experience in a similar role.
  • Ability to supervise and motivate staff, develop and implement strategies, and participate in marketing campaigns.
  • Strong communication and leadership skills.


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