
Sales and Customer Service Manager for Digital Displays
5 days ago
Zag Outsourcing is a leading provider of outdoor advertising solutions, committed to delivering exceptional service to our clients. We are seeking a skilled Client Service Manager to oversee multiple sites in Karachi, providing strategic direction to ensure alignment with organizational policies and applicable laws.
Job Requirements:- Provide exceptional customer service, responding promptly to customer inquiries and ensuring timely resolution of issues.
- Collaborate with internal departments to meet service requirements and provide instructions for timely execution.
- Foster a deep understanding of customer needs, identifying opportunities for product improvement and optimized channel usage.
- Maintain high standards of quality by monitoring performance metrics and implementing continuous improvement initiatives.
- Conduct regular reviews with internal departments and clients to assess service levels and develop strategies for enhancement.
- Proficient in handling complaints and administrative matters.
- Must be highly customer-focused, proactive, and service-oriented.
- Demonstrate excellent communication and interpersonal skills.
- Able to meet deadlines and work under pressure.
- Flexible with working hours, including potential late shifts.
- Frequent travel is required for this role.
- Able to develop and mentor team members professionally.
- Fluent in spoken and written English.
- Basic computer literacy.
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