Xfinity Account Manager
2 days ago
Job Summary:
Grow More (Gulberg-Lahore) is seeking a highly skilled and results-driven Xfinity Agent to join our sales and support team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving technical issues, and educating customers on available Xfinity products and services.
Main Responsibilities:
- Handle inbound calls from customers regarding various Xfinity services, including billing inquiries, service issues, and general support requests.
- Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
- Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
- Maintain accurate records of customer interactions, transactions, and resolutions in our database system.
Requirements:
- A high school diploma or equivalent; an associate or bachelor's degree is preferred.
- Prior experience in Xfinity sales campaigns is essential.
- Extensive experience in inbound sales, billing, or call center environments is highly valued.
- Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
- Proficiency in computer applications and ability to navigate multiple systems simultaneously.
Preferred Qualifications:
- Familiarity with Xfinity services and products.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Availability for night shifts (8 PM - 5 AM).
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