Service Operations Director

3 days ago


Gujranwala, Punjab, Pakistan Pak Elektron Limited (PEL) Full time

About Pak Elektron Limited (PEL)

We are a leading electronics manufacturing company that prides itself on delivering exceptional customer service. As Service Manager, you will play a crucial role in ensuring our customers receive the best possible support.

Key Responsibilities:

  • Manage Service Center Operations: Oversee the efficient delivery of customer services, ensuring timely and professional resolution of issues.
  • Customer Complaints Management: Collaborate with cross-functional teams to improve service quality, reduce downtime, and enhance overall customer satisfaction.
  • Strategic Development: Develop and implement strategies to increase customer loyalty and retention, leveraging your expertise in post-sale services.
  • Performance Metrics: Maintain accurate records, reports, and metrics to measure service performance and identify areas for improvement.

Requirements:

  • Education: B-Tech(Hons.)-Mechanical or B.Sc Mechanical degree from a recognized institution.
  • Experience: 4-6 years of experience in service center operations and customer complaints management.
  • Skillset: Excellent communication, problem-solving, and leadership skills, with the ability to work effectively in a fast-paced environment.


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