IT Systems Engineer

4 days ago


Karachi, Sindh, Pakistan Softech Worldwide Full time

We are Softech Worldwide, a leading provider of video content management systems to Fortune 5000 companies and governments across the globe. Our products include EnterpriseTube and Digital Evidence Management System (DEMS), which help public safety organizations store, manage, process, and digital evidence.

As a key member of our team, you will be responsible for installing, deploying, and supporting our products on-premises, Azure, and AWS cloud infrastructure. Your primary goal will be to ensure seamless deployment and implementation of our software solutions for our enterprise and government customers.

Your expertise will be invaluable in solving technical product deployment and implementation issues while communicating directly with customers using phone, ticketing systems, and remote web meeting tools. You will also design and develop automated deployment, monitoring, backup, and recovery systems.

To succeed in this role, you must have excellent communication skills, both written and verbal. Hands-on experience with Azure or AWS - IaaS & PaaS is essential. Skills and experience in virtualization, containers, Elasticsearch, Dapper, Kafka, RabbitMQ, Zipkin, Consul, ZooKeeper, Redis, WSL/2, gRPC protocols, and mDNS are highly valued.

You will work closely with our software testing and product teams to provide assistance as required. Your expert knowledge of our product suite will enable you to educate customers about VIDIZMO functions and features. Escalating bugs and issues to the Product Engineering Team is an important part of your responsibilities.



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