
Jr. Systems and Network Support Engineer
4 weeks ago
Job Summary:
We are seeking a Systems and Network Support Engineer to maintain, troubleshoot, and optimize our IT infrastructure. The ideal candidate will have experience in networking, system administration, and security, ensuring seamless IT operations across the organization. This role requires strong technical expertise, problem-solving skills, and the ability to support end-users effectively.
Key Responsibilities:
Network Support & Administration:
- Monitor, troubleshoot, and resolve network connectivity issues.
- Configure and maintain network devices such as routers, switches, firewalls, and access points.
- Implement and manage VPNs, VLANs, and network security protocols.
- Optimize network performance and ensure high availability.
System Administration & Maintenance:
- Install, configure, and maintain Windows/Linux servers, workstations, and cloud-based systems.
- Perform routine system updates, patch management, and backups.
- Manage Active Directory, DNS, DHCP, and other IT infrastructure services.
- Ensure system security and compliance with IT policies and best practices.
Security & Compliance:
- Implement and maintain firewall policies, antivirus solutions, and intrusion detection systems.
- Conduct regular security audits and vulnerability assessments.
- Ensure compliance with company policies and industry regulations.
- Assist in disaster recovery planning and business continuity strategies.
Technical Support & Documentation:
- Provide technical support to end-users for hardware, software, and network issues.
- Maintain detailed IT documentation, network diagrams, and incident reports.
- Train employees on best practices for system usage and security awareness.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, IT, or a related field.
- Strong knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPNs, and Firewalls.
- Experience with Windows Server, Linux, Active Directory, and cloud platforms (AWS/Azure).
- Hands-on experience with virtualization technologies (VMware, Hyper-V).
- Strong analytical, troubleshooting, and communication skills.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Retail Office Equipment
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