
Customer Service Professional
1 week ago
Imagine working in a fast-paced, dynamic environment where your customer service skills are truly valued.
As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with various queries or issues. Your role will be to provide timely, efficient and effective solutions to meet their needs.
Key Responsibilities:
- Manage a high volume of incoming calls and chats with professionalism and courtesy.
- Identify and assess customer needs to achieve satisfaction through empathetic listening and solution-oriented approach.
- Build sustainable relationships and trust through open communication and follow-up actions.
- Demonstrate availability and maintain a positive attitude to handle customer frustrations and improve perceptions.
- Provide accurate and complete information using appropriate methods/tools.
- Meet personal and team targets for call/chat handling while maintaining exceptional customer experience.
- Follow communication procedures, guidelines, and policies.
- Prioritize escalations to ensure high efficiency and resolution.
Requirements:
- Strong phone contact handling skills and active listening.
- Good leadership skills and ability to guide junior team members.
Preferred Skills:
- Proficiency in English (written, oral, presentation).
- Efficient use of computer software, including MS Office.
- Ability to work in rotational shifts.
We invite talented individuals who share our passion for delivering outstanding customer experiences to join us on this exciting journey. If you have what it takes to make a real difference, we want to hear from you
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