E-commerce Customer Care Specialist

3 days ago


Rawalpindi Cantonment, Pakistan GrowthRise Solutions Full time
About the Role

The E-commerce Support Coordinator will play a crucial role in providing exceptional customer support and ensuring seamless order fulfillment. The ideal candidate should have excellent communication skills, be proficient in using Microsoft Office tools, and have previous experience in e-commerce or knowledge of eBay operations.

Responsibilities
  • Customer Support
  1. Provide prompt and professional responses to customer inquiries via phone, email, or live chat.
  2. Resolve customer complaints and issues efficiently and effectively.
Order Management
  1. Process orders accurately and efficiently.
  2. Monitor order status and update customers accordingly.
Requirements
  • Education: Bachelor's degree in any field.
  • Experience: Previous experience in e-commerce or knowledge of eBay operations is an advantage.
  • Technology: Familiarity with Microsoft Office tools, especially Excel and Word.


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