Inbound/Outbound Call Centre Manager

22 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

The ideal candidate for this role should have excellent leadership and communication skills to effectively manage a team in our Offshore Call Centre in Karachi.

  • Responsibilities include recruiting and setting up the facility, sourcing equipment, and implementing effective call centre strategies and operations.
  • The successful candidate will manage incoming calls, chats, and emails, resolving customer queries, requests, orders, and complaints efficiently.
  • This position demands strong analytical skills to assess needs, evaluate performance, and conduct cost-benefit analyses.
  • The Call Centre Manager ensures accurate updates and recordings of relevant communications and data.
  • Clients will be advised on available products and services through effective communication.
  • Random calls will be monitored to enhance quality, reduce errors, and track sales performance.
  • The role also involves reviewing staff performance, identifying training needs, and planning training sessions.
  • Statistics for rating agents and centre performance will be recorded and reported regularly.
  • Complex customer complaints or enquiries will be handled by the manager.

Schedule: 10am to 07:00pm


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