
Inbound/Outbound Call Centre Manager
22 hours ago
The ideal candidate for this role should have excellent leadership and communication skills to effectively manage a team in our Offshore Call Centre in Karachi.
- Responsibilities include recruiting and setting up the facility, sourcing equipment, and implementing effective call centre strategies and operations.
- The successful candidate will manage incoming calls, chats, and emails, resolving customer queries, requests, orders, and complaints efficiently.
- This position demands strong analytical skills to assess needs, evaluate performance, and conduct cost-benefit analyses.
- The Call Centre Manager ensures accurate updates and recordings of relevant communications and data.
- Clients will be advised on available products and services through effective communication.
- Random calls will be monitored to enhance quality, reduce errors, and track sales performance.
- The role also involves reviewing staff performance, identifying training needs, and planning training sessions.
- Statistics for rating agents and centre performance will be recorded and reported regularly.
- Complex customer complaints or enquiries will be handled by the manager.
Schedule: 10am to 07:00pm
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Call Centre Agents
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Karachi, Sindh, Pakistan Pro Work Technical Services Full timePro Work Telecommunication Services is seeking Call Centre Agents to join our team in Karachi. We provide call centre services to large enterprise companies internationally.Responsibilities:Handle inbound/outbound callsProvide exceptional customer serviceJob SpecificationAbility to work in a fast-paced environment#J-18808-Ljbffr
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