Global Service Representative

7 days ago

Hyderabad City Taluka, Pakistan beBee Careers Full time

About Us

">

We are a company dedicated to increasing economic freedom in the world.

">

We are building the emerging onchain platform and the future global financial system.

">

Job Overview

">

This role will be responsible for providing support to our customers across multiple channels (Social Media & Email) by investigating, troubleshooting, and resolving customer issues.

">

This role requires strong communication skills, both written and verbal, to effectively interact with customers and internal stakeholders.

">

Key Responsibilities:

">
  • Investigate and resolve customer complaints and issues via social media and email.
  • Use available resources to ensure high standards are met and work is carried out efficiently.
  • Be a trusted advisor, listening and empathizing with customers to ensure their voices are heard.
  • Take ownership of customer issues, using critical thinking to find solutions and logging defects as necessary.
  • Seek opportunities to add value for customers through education, proactivity, and clear expectation setting.
  • Set a high bar for Customer Service Analysts within the organization by demonstrating excellent performance and work ethic.

Requirements:

">
  • Minimum 2 years of relevant experience in customer support and/or financial services, crypto, technology.
  • Motivated by our mission and committed to creating a flawless support experience for our global customer base.
  • Availability to work shifts and weekends is required.
  • Experience with different channels of support, including messaging, email, and social media.
  • Flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
  • Strong communication skills (written & verbal) to operate globally across multiple departments and stakeholders.
  • Bachelor's degree or equivalent.
  • Travel to the office for work as required.
  • Strong proficiency in English, both written and verbal, to effectively communicate with customers.

PREFERRED QUALIFICATIONS

">
  • 1 year of experience providing customer support over social media platforms (Twitter/Facebook/Instagram/Reddit).
  • Experience with compliance, payments, fraud, account access, trust, and safety, or other relevant operational domains.
  • Advanced understanding of Google apps, JIRA, Salesforce, and Sprinklr.
  • Experience working and partnering with internal stakeholders.

Commitment to Diversity and Inclusion

">

We are committed to diversity in our workforce and are an Equal Opportunity Employer.

">

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law.

  • Telecommunications Sales Representative

    2 weeks ago

    Hyderabad City Taluka, Pakistan ConnectCare Global. Full time

    Role OverviewWe are seeking a highly motivated Telecommunications Sales Representative to join our team at ConnectCare Global. The ideal candidate will be responsible for promoting and selling our telecommunications and home security products to potential customers.This is a full-time, on-site role located in Hyderabad. The successful candidate will have...

  • Global Customer Service Supervisor

    3 days ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    About the RoleWe are seeking a seasoned professional to manage our global customer service operations. As a Global Customer Service Supervisor, you will be responsible for leading a team of customer support agents, ensuring that they provide exceptional service to our customers worldwide.Your key responsibilities will include managing and supporting...

  • Global Financial Services Coordinator

    1 week ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    We are looking for a highly skilled Global Financial Services Coordinator to join our team. As a key member of our financial services team, you will be responsible for managing fixed assets and coordinating with our global finance teams.Main Responsibilities:Manage fixed assets and coordinate with global finance teamsAnalyze and prepare monthly reports,...

  • Customer Service Representative

    1 week ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    We are looking for a skilled Customer Service Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to patients and visitors, answering questions, resolving issues and escalating concerns when necessary.The ideal candidate will have excellent communication skills, both written and...

  • Customer Service Representative

    1 week ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled and motivated Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional support to our customers across multiple channels, including email and social media.Key Responsibilities:Investigate and resolve customer issues in a timely and professional manner.Use available...

  • Global Payments Solutions Leader

    5 days ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    Lead and influence a wide range of project/programme and operational resources in the execution of approved change programmes. Provide leadership by example, driving HSBC values through regular engagement.The role is responsible for overseeing and influencing the activities of c900 FTE across 4 GSC locations. Collaborate with regional business stakeholders...

  • 2. Customer Service Representative

    1 week ago

    Faisalabad City Tehsil, Pakistan Interstate AC Service Full time

    Location: Second Floor, 33B D Ground, Block B People's Colony No 1, Faisalabad, PunjabPhone: +92 316 5727772FEMALES ENCOURAGED TO APPLYNote:We might ask for your recent work contact references.To apply, please submit your resume and cover letter to hr@a1jewellers.com.Customer Service Representative (CSR)The ideal candidate will have a strong background in...

  • Professional Service Representative

    3 weeks ago

    Hyderabad City Taluka, Pakistan Zhangjiakou Dongfang Pharmaceutical Co., Ltd. Full time

    Job Vacancy: Medical RepresentativeCompany: ZDF PharmaceuticalsLocation: HyderabadPosition: Medical RepresentativeJob Description:We are looking for a dynamic and motivated Medical Representative to join our team. The ideal candidate will be responsible for promoting and selling our pharmaceutical products to healthcare professionals and...

  • Director of Global Service Operations

    16 hours ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    Lead Innovation in Enterprise Service Management.We are seeking a visionary leader to drive innovation and excellence in Enterprise Service Management. As the Vice President, Enterprise Service Management Engineering, you will oversee the Product Management, Platform Engineering, Platform Architecture, and Configuration Management teams, developing and...

  • Customer Service Representative

    1 week ago

    Hyderabad City Taluka, Pakistan Base Camp Data Solutions Full time

    Job ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...