Global Customer Service Supervisor

2 days ago


Hyderabad City Taluka, Pakistan beBee Careers Full time
About the Role

We are seeking a seasoned professional to manage our global customer service operations. As a Global Customer Service Supervisor, you will be responsible for leading a team of customer support agents, ensuring that they provide exceptional service to our customers worldwide.

Your key responsibilities will include managing and supporting initiatives aimed at streamlining operations and improving customer experience metrics. You will work closely with our Workforce Management team to ensure scheduling optimization and adherence.

You will utilize various tools and technologies, including Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies.

Requirements:
  • Customer-obsessed, motivated by delivering seamless support experiences
  • Minimum 6 years of relevant experience in financial services, technology, and/or customer support
  • Minimum 3 years of people management experience in an operations environment


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