
Crm Application Support Specialist
2 days ago
Career Opportunity
We are seeking a skilled professional to fill the role of Crm Application Support Specialist. This position is pivotal in ensuring the stability, performance, and continuous improvement of our crm systems.
Key Responsibilities
- Monitoring system health and troubleshooting application issues.
- Supporting deployments and contributing to a resilient support ecosystem.
- Maintaining scheduling systems and procedures for the processing environment.
- Planning and executing change management, problem resolution, incident handling, and service requests.
- Researching and resolving user and system issues related to software and operations processing.
- Utilizing tools and resources effectively to resolve system problems.
- Contribution to knowledge management by documenting solutions and useful information.
- FOLLOWING escalation procedures to resolve problems promptly and meet service standards.
- Possessing subject matter expertise in application and infrastructure support, ITIL framework, and tools like Remedy, ServiceNow, and JIRA.
- Identifying and utilizing tools and processes to improve processing efficiency.
- Maintaining disaster recovery and business continuity plans for supported environments.
- Coordinating disaster recovery testing, documenting results, and recommending improvements.
Requirements and Qualifications
- Bachelor's or master's degree in a relevant field with 3-5 years of experience.
- Experience with Windows OS, Microsoft Dynamics 365, Azure, and scripting tools like PowerShell, GIT, etc.
- Experience with deployment, smoke testing, and performance testing.
- Knowledge of tools like Splunk, Dynatrace, Grafana, and ServiceNow is preferred.
- Excellent communication and customer service skills.
- Strong problem-solving, teamwork, and time management skills.
- Proactive in information gathering and sharing expertise.
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