
Application Support Engineer
2 days ago
Job Description Summary
This is an opportunity to join our team as a skilled professional supporting the stability and performance of crm systems. The role requires a strong background in technical support, ITIL, and tools like Remedy, ServiceNow, and JIRA.
Key Responsibilities:
- Monitoring system health and troubleshooting application issues.
- Contributing to a resilient support ecosystem through effective utilization of tools and resources.
- Ensuring smooth processing by maintaining scheduling systems and procedures.
- Executing change management, problem resolution, incident handling, and service requests.
- Providing timely solutions to user and system issues related to software and operations processing.
- Documenting solutions and useful information for future reference.
- FOLLOWING escalation procedures to resolve problems promptly and meet service standards.
- Developing and maintaining disaster recovery and business continuity plans for supported environments.
Requirements and Qualifications
- Bachelor's or master's degree in a relevant field with 3-5 years of experience.
- Relevant technical skills and knowledge, including Windows OS, Microsoft Dynamics 365, Azure, and scripting tools.
- Experience with deployment, smoke testing, and performance testing.
- Preferred knowledge of tools like Splunk, Dynatrace, Grafana, and ServiceNow.
- Effective communication and customer service skills.
- Strong problem-solving, teamwork, and time management skills.
- Proactive in information gathering and sharing expertise.
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