Application Support Engineer

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Description Summary

This is an opportunity to join our team as a skilled professional supporting the stability and performance of crm systems. The role requires a strong background in technical support, ITIL, and tools like Remedy, ServiceNow, and JIRA.

Key Responsibilities:

  1. Monitoring system health and troubleshooting application issues.
  2. Contributing to a resilient support ecosystem through effective utilization of tools and resources.
  3. Ensuring smooth processing by maintaining scheduling systems and procedures.
  4. Executing change management, problem resolution, incident handling, and service requests.
  5. Providing timely solutions to user and system issues related to software and operations processing.
  6. Documenting solutions and useful information for future reference.
  7. FOLLOWING escalation procedures to resolve problems promptly and meet service standards.
  8. Developing and maintaining disaster recovery and business continuity plans for supported environments.

Requirements and Qualifications

  1. Bachelor's or master's degree in a relevant field with 3-5 years of experience.
  2. Relevant technical skills and knowledge, including Windows OS, Microsoft Dynamics 365, Azure, and scripting tools.
  3. Experience with deployment, smoke testing, and performance testing.
  4. Preferred knowledge of tools like Splunk, Dynatrace, Grafana, and ServiceNow.
  5. Effective communication and customer service skills.
  6. Strong problem-solving, teamwork, and time management skills.
  7. Proactive in information gathering and sharing expertise.


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