Network Support Professional

12 hours ago


Sukkur, Sindh, Pakistan beBee Careers Full time
Technical Support Specialist

This is a challenging role that requires strong technical skills and the ability to work independently. As a Technical Support Specialist, you will be responsible for providing technical service and support to our customers. You will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The ideal candidate will have a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. They will work collaboratively with customer technical staff, operation managers, service engineers, and other groups within the organization. The candidate will also interact with sales, R&D, 3rd party suppliers, and local authorities.

Key Responsibilities:
  • Handle customer issues as dedicated support, 24x7 based on roster
  • Lead and resolve technical issues and conduct Root Cause Analysis
  • Knowledge Management
  • Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
  • Drive CSR review meetings with SDM
  • Perform preventive maintenance


Requirements:
  • Education: bachelor's degree in engineering
  • Min years of experience: 5+ Years of experience
  • Domain experience:
  • CS Core domain resource with hands-on experience of CS Core domains:
  • CSCF, MTAS, SBG/BGF
  • MSC-S, M-MGW, STP/IP-STP
  • UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
  • Mobile Call flows and Protocols understanding.
  • MAP, SCCP, SIP, Diameter and LDAP protocols handling
  • Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
  • MOP preparation with impact analysis and execution.
  • Understanding of Cloud/Virtualization concepts and VNF/CNF Management
  • Team Collaboration.
  • Delivering results & meeting customer expectations
  • Presentation & communication skills


We encourage people from all backgrounds to apply and realize their full potential as part of our team. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.

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