
Customer Support Expert
5 days ago
Modisoft Private Limited is seeking a Customer Support Expert to deliver exceptional service to our clients. The successful candidate will provide timely and professional assistance via various channels, including phone, email, and live chat.
Responsibilities- Respond promptly to customer inquiries regarding POS systems, payment solutions, digital menus, Cartzie services, and related hardware.
- Resolve customer issues efficiently, ensuring high satisfaction and retention.
- Build and maintain strong relationships with clients by understanding their business needs and offering tailored solutions.
- Support Account Managers in maintaining customer accounts and ensuring clients receive top-tier service.
- Troubleshoot technical problems related to software, hardware, and integrations with back-office systems.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
- Educate potential and existing clients on product features, benefits, and usage to encourage upselling opportunities.
- Support the sales team with onboarding new clients and ensuring a smooth transition to operational use.
- Document all customer interactions in the CRM system.
- Provide feedback to the product and support teams regarding common issues or potential areas for improvement.
- Oversee and manage all aspects of the onboarding process for new customers, ensuring a seamless and efficient experience.
- Experience: Previous experience in call center support, account management, or customer service, preferably within the tech or retail sector.
- Skills: Proficient in English (spoken and written). Fluency in Hindi and Urdu is highly preferred to cater to diverse customer needs. Strong problem-solving and communication skills. Ability to work under pressure and manage multiple priorities effectively.
- Education: High school diploma or equivalent required; Preferred Degrees in: Business, Commerce, or Finance.
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