Customer Support Expert

5 days ago


Karachi, Sindh, Pakistan Modisoft Private limited Full time

Modisoft Private Limited is seeking a Customer Support Expert to deliver exceptional service to our clients. The successful candidate will provide timely and professional assistance via various channels, including phone, email, and live chat.

Responsibilities
  1. Respond promptly to customer inquiries regarding POS systems, payment solutions, digital menus, Cartzie services, and related hardware.
  2. Resolve customer issues efficiently, ensuring high satisfaction and retention.
  3. Build and maintain strong relationships with clients by understanding their business needs and offering tailored solutions.
  4. Support Account Managers in maintaining customer accounts and ensuring clients receive top-tier service.
  5. Troubleshoot technical problems related to software, hardware, and integrations with back-office systems.
  6. Collaborate with internal teams to resolve complex issues and escalate when necessary.
  7. Educate potential and existing clients on product features, benefits, and usage to encourage upselling opportunities.
  8. Support the sales team with onboarding new clients and ensuring a smooth transition to operational use.
  9. Document all customer interactions in the CRM system.
  10. Provide feedback to the product and support teams regarding common issues or potential areas for improvement.
  11. Oversee and manage all aspects of the onboarding process for new customers, ensuring a seamless and efficient experience.
Requirements
  1. Experience: Previous experience in call center support, account management, or customer service, preferably within the tech or retail sector.
  2. Skills: Proficient in English (spoken and written). Fluency in Hindi and Urdu is highly preferred to cater to diverse customer needs. Strong problem-solving and communication skills. Ability to work under pressure and manage multiple priorities effectively.
  3. Education: High school diploma or equivalent required; Preferred Degrees in: Business, Commerce, or Finance.


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