Customer Service Expert

5 days ago


Karachi, Sindh, Pakistan ibex Full time
Customer Service Expert

Job Overview:

We are seeking a skilled professional to provide exceptional customer service and support. As a Customer Service Expert, you will be responsible for responding to customer inquiries, resolving issues, and maintaining a positive reputation for ibex.

Key Responsibilities:

  1. Respond to customer inquiries in a professional and timely manner, providing accurate information about products and services.
  2. Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
  3. Follow up with customers to ensure that their requests are resolved to their satisfaction.
  4. Escalate complex or unresolved issues to designated departments for further investigation.
  5. Enhance the company's reputation by consistently delivering high-quality customer service and identifying opportunities to add value to job accomplishments.

Requirements:

  • Hands-on problem-solving ability and strong analytical skills.
  • Excellent communication and interpersonal skills, with the ability to communicate technical information in a simple and clear manner.
  • Bachelor's degree or higher in a relevant field.
  • Proficiency in MS Office, particularly MS Excel and MS Word.


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