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Customer Interaction Expert

1 week ago

Karachi, Sindh, Pakistan Logix Solutions Full time

Logix Solutions Career Opportunity:

Job Description:

We are seeking a highly skilled Customer Interaction Expert to join our team. As a Customer Interaction Expert, you will be responsible for interacting with customers over the phone to resolve common issues related to single-phase Solar Inverters and lithium batteries. This role offers a competitive salary and comprehensive benefits package.

Key Accountabilities:
  1. Resolve customer inquiries and provide technical assistance regarding inverter workings and electronics.
  2. Work closely with internal teams to ensure effective issue resolution and customer satisfaction.
  3. Develop and maintain in-depth knowledge of inverter workings and electronics to provide expert technical support.
Qualifications:
  1. Bachelor's Degree in Electronics or Electrical Engineering.
  2. Minimum 2 years of experience in the solar industry, preferably in inverter design and development.
  3. Excellent problem-solving and analytical skills, with the ability to communicate complex technical information to non-technical stakeholders.