
Customer Service Advocate
7 days ago
We are seeking a Support Professional who can deliver exceptional customer service and support.
- The ideal candidate will have a bachelor's degree in Business, Communication or a related field and 1-3 years of experience in customer-facing roles.
Key Responsibilities:
- Customer Inquiries: Respond promptly to customer inquiries via various channels, providing accurate information and solutions.
- Troubleshooting: Assist customers in troubleshooting and resolving issues related to account access, transactions, and other banking services.
- Product Knowledge: Maintain a deep understanding of digital banking products and services to effectively assist customers and promote features.
- Documentation: Accurately document customer interactions, inquiries, and resolutions in the support system to ensure continuity and quality of service.
- Feedback: Collect and relay customer feedback and suggestions to enhance services and customer experience.
- Collaboration: Collaborate with other departments to resolve complex customer issues and improve service delivery.
- Performance Metrics: Meet or exceed established performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Training and Development: Participate in training sessions and contribute ideas for improving customer support processes and policies.
- A strong analytical mindset with excellent verbal and written communication skills in English and Urdu.
- Familiarity with digital banking platforms and proficiency in using customer support software and tools.
- Passion for delivering exceptional customer service and a commitment to meeting customer needs.
- This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.
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