Developer Technical Support Lead

19 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time
Key Objectives
  • Problem-Solving: Identify and resolve complex problems related to Tier 1 and Tier 2 support issues.
  • Collaboration: Work effectively with multiple teams to help define solutions and implement them successfully.
  • User Research: Conduct research to improve user preferences and continuously enhance the user experience.
  • Technology Expertise: Stay up-to-date with new technologies and best practices for solving problems more efficiently.
  • Code Review: Engage with support teams to investigate code, database issues, and bugs.
  • Documentation: Write detailed tickets for bug issues, track them in Jira or Azure DevOps, and collaborate with product management to prioritize fixes.
  • Leadership: Lead a team of developers with similar skill sets.
Required Skills
  • Experience: At least 6+ years in software development.
  • Full Stack Development: Practical experience with any modern frontend framework like Angular, React, or Vue.
  • Development Best Practices: Knowledge of design principles, software engineering best practices, code reviews, source control (likely Git), and build processes.
  • Operating Systems: Working knowledge of the Microsoft Windows environment.
  • Software Engineering: Strong understanding of object-oriented design, data structures, algorithms, and distributed software systems.
  • Agile Methodologies: Familiarity with Jira or Azure DevOps for managing the software development lifecycle.
  • Excellent Communication: Essential spoken and written English skills.

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