
Solutions Expert
12 hours ago
We are seeking a dedicated professional to fill the role of Solutions Expert. As a key member of our customer support team, you will be responsible for providing exceptional service and ensuring the success of our clients.
Key Responsibilities:
- Answer Inbound Calls and Emails: Respond promptly to customer inquiries, addressing their concerns and resolving issues in a timely and effective manner.
- Software Support: Troubleshoot technical problems and provide personalized solutions to meet the unique needs of each client.
- Investigate Root Causes: Use system knowledge to identify and resolve underlying issues, preventing future problems from arising.
- Gather Information: Collect relevant data from customers to report or escalate to subject matter experts as necessary.
- Promote Quality Service: Maintain a high level of professionalism and ensure that all interactions with customers reflect positively on our company.
Requirements:
- Customer Support Experience: 1-3 years of experience in customer-facing roles, particularly with international clients.
- Organizational Skills: High attention to detail and ability to prioritize tasks effectively.
- Problem-Solving: Strong analytical skills and creative approach to finding solutions.
- Interpersonal Skills
- Familiarity with Business Operations
- Technical Knowledge
Benefits:
- Competitive Salary
- Comprehensive Health Insurance
- Gratuity
- EOBI
- Transport Facility
- Paid Time Off
- Quarterly Bonuses
- Staff Recognition Programs
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