Support Services Director

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

In this critical role, you will be responsible for overseeing the entire customer support function, including team management, strategy development, and process improvement. Your expertise will help drive business growth through exceptional customer experiences.

Main Responsibilities:
  • Oversee the customer support team to ensure delivery of exceptional service and high customer satisfaction.
  • Develop and implement comprehensive customer support strategies and processes.
  • Maintain up-to-date documentation on support processes, FAQs, and policies.
Requirements:
  • At least 7 years of experience in customer support, with a minimum of 3 years in a managerial role.
  • Proven ability to lead high-performing teams and drive business results.
  • Exceptional leadership, communication, and analytical skills.

  • Customer Services

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