Customer Service Associate

4 hours ago


Lahore, Punjab, Pakistan HIFINET SMC PVT LIMITED Full time

HIFINET SMC PVT LIMITED is seeking a skilled and dedicated Service Desk Representative to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and have proven experience in customer support or a related role.

As a Service Desk Representative, you will be the first point of contact for our customers, providing top-notch support and ensuring a seamless experience. Your primary responsibility will be to assist customers with inquiries, troubleshoot issues, and provide accurate information about our products and services.

Key Responsibilities

  1. Customer Support: Address customer inquiries professionally and promptly.
  2. Product Promotion: Highlight the value of our products and services.
  3. Quotations: Prepare accurate quotes based on customer needs and budgets.
  4. Negotiation: Close sales deals while maintaining customer satisfaction.
  5. Record Keeping: Track customer interactions and sales in CRM/ERP systems.
  6. Client Relationships: Build and maintain long-term customer relationships.
  7. Post-Sale Support: Ensure smooth project delivery and address any concerns.

Qualifications

  1. Proven experience in customer support, customer service, or a related role.
  2. Excellent Communication Skills: Written and verbal communication skills are essential for this role.
  3. Proficiency in using customer support software, CRMs, and other relevant tools.

What We Offer

  1. A competitive salary and benefits package.
  2. Opportunities for growth and career development.
  3. A supportive and collaborative work environment.
  4. Access to ongoing training and resources to enhance your skills.

Equal Opportunity Employer: HIFINET SMC PVT LIMITED is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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