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Customer Service Associate
22 hours ago
Job Description:
We are seeking a dedicated Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, helping to solve their problems and enhance their experience with our products/services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Work closely with the customer service manager to ensure proper customer service is being delivered.
Requirements:
- Proven customer support experience or experience as a client service representative is an asset.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Prior experience in the packaging industry is beneficial.
Working Conditions:
The ideal candidate will work on a Night Shift (7 PM to 4 AM).
Language:
English is the primary language required for this role.
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